Frequently Asked Questions
Are your fragrances authentic?
Yes. Fragrance Nexus sells authentic fragrance products sourced through established U.S. distributors. We do not sell counterfeit, imitation, or inspired-by fragrances.
Are your products new?
Yes. Unless a product is specifically identified otherwise, fragrances sold by Fragrance Nexus are new and unused.
Some products may be sold as testers. Testers contain the same fragrance as the standard retail version but may come in plain packaging or without a decorative cap or retail box. Any such differences will be identified in the product listing.
What is the difference between Eau de Toilette, Eau de Parfum, and Parfum?
These terms generally refer to fragrance concentration.
Eau de Toilette (EDT) typically has a lighter concentration and may wear for a shorter period of time.
Eau de Parfum (EDP) generally has a higher fragrance concentration and may provide stronger or longer-lasting performance.
Parfum or Extrait de Parfum typically has an even higher concentration.
Actual performance varies by fragrance, skin chemistry, environment, and application.
How long will my order take to arrive?
Most orders are processed within 1–2 business days. Estimated delivery time after shipment is typically 3–7 business days, depending on the destination and carrier.
For additional information, please see our Shipping & Delivery page.
How much does shipping cost?
Current shipping charges are:
- 1 fragrance: $7.95
- 2 fragrances: $8.95
- 3 fragrances: $10.95
For larger orders, the applicable shipping charge will be shown during checkout.
Why is fragrance limited to ground shipping?
Many fragrances contain alcohol and may be regulated as hazardous materials during transportation. As a result, some orders must travel by approved ground shipping services and may not qualify for expedited or air shipping.
Can I return a fragrance if I do not like the scent?
Opened, sprayed, used, or otherwise altered fragrance products are not eligible for return.
Eligible unopened and unused products may be returned in accordance with our Returns policy.
What if my order arrives damaged or I receive the wrong item?
Please contact us as soon as possible after delivery. We may request photographs of the product, packaging, shipping label, and damaged area so we can review the issue.
Please retain the product and all original packaging until the claim has been resolved.
Can I change or cancel an order after placing it?
Contact us as soon as possible if you need to request a change or cancellation.
Because orders may begin processing shortly after they are placed, we cannot guarantee that an order can be changed or cancelled once processing has begun.
How do I track my order?
Tracking information will be provided when your order ships, when available.
Do you ship outside the United States?
At this time, Fragrance Nexus ships within the United States only.
How can I contact Fragrance Nexus?
For questions regarding products, orders, shipping, returns, or other assistance, please use our Contact Us page.