Privacy Policy
Effective Date: September 3, 2026
Fragrance Nexus respects your privacy and takes reasonable steps to protect the personal information you provide when using our website, placing an order, or contacting us.
This Privacy Policy explains what information we collect, how we use it, and the circumstances in which it may be shared.
Information We Collect
We may collect personal information that you provide directly to us, including:
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First and last name
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Billing and shipping address
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Email address
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Telephone number
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Order and purchase information
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Communications you send through our contact form or customer service channels
We may also collect certain technical information automatically when you visit our website, such as:
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IP address
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Browser type
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Device information
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Pages visited
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Referring website
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Cookies and similar technologies
Payment Information
Payments are processed through third-party payment service providers.
Fragrance Nexus does not store complete credit card numbers or full payment card details on our servers.
Payment providers may collect and process payment information according to their own privacy policies and security practices.
How We Use Your Information
We may use personal information to:
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Process and fulfill orders
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Arrange shipping and delivery
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Process payments and refunds
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Communicate with you regarding your order
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Respond to customer service inquiries
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Detect and prevent fraud or misuse
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Maintain and improve our website and services
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Comply with legal, tax, accounting, and regulatory obligations
How We Share Information
We may share personal information with third parties when necessary to operate our business and fulfill your order, including:
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Payment processors
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Shipping carriers and fulfillment providers
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Website hosting and ecommerce service providers
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Technology and security service providers
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Professional advisers such as accountants or legal counsel
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Government authorities when required by law
We do not sell personal information to third parties for monetary compensation.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, maintain shopping sessions, analyze website activity, and improve the customer experience.
Certain third-party services may also place cookies or use similar technologies when enabled on our website.
You may be able to control cookies through your browser settings or through available cookie preference tools on our website.
Disabling certain cookies may affect the functionality of the website.
Order and Account Information
We retain order and transaction information for as long as reasonably necessary to fulfill orders, provide customer service, maintain business records, prevent fraud, and comply with applicable legal, accounting, and tax requirements.
Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information, including the right to request access, correction, or deletion of certain personal information.
Some information may need to be retained when required for legitimate business purposes or to comply with legal obligations.
To submit a privacy-related request, please contact us through our Contact Us page.
Third-Party Links
Our website may contain links to third-party websites or services.
Fragrance Nexus is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party services you use.
Children's Privacy
Fragrance Nexus does not knowingly collect personal information from children under the age of 13.
If we become aware that personal information has been collected from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or services.
Any updated version will be posted on this page with a revised effective date.
Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact us through our Contact Us page.
For Shopware, I’d create this the same way as your other legal/information pages: Full width, first Text block, with 20px top / 40px bottom / 80px left / 80px right margins.
One caveat: once you add Google Analytics, advertising pixels, email marketing, or other tracking tools, we should revisit the Cookies, Information We Collect, and How We Share Information sections so the policy matches the actual services running on the site.
